CHASQUI · POLICIES
Terms & Conditions
1. Who we are
Chasqui is the travel advice and coordination service of Fernando Novoa Larragan, based at Malecón 28 de Julio 211, Miraflores, Lima, Peru. Contact hello@chasqui.travel.
2. Advice and travel services
Chasqui’s travel advice is free. Accommodation, transport, meals, activities and other travel services have their own prices and are supplied by the providers identified in each proposal. Our website and planning tools help you explore and prepare a request; they do not automatically reserve a room, purchase a ticket or commit you to payment.
3. Recommendations and commissions
We consider your dates, priorities and budget, explaining relevant limitations and information still to be confirmed. We distinguish an in-person observation from information supplied by a property and details confirmed for a particular reservation. A visit to a hotel does not verify every room or guarantee the unit assigned.
We may receive a commission from providers for bookings we generate. The arrangement varies by provider. Free advice does not mean the hotel stay or other service is free, and a recommendation does not promise the lowest price or parity with every direct, member or promotional rate.
4. Before a booking
Your proposal should identify the provider, dates, exact category or service, occupancy, complete price and currency, inclusions, applicable extra charges, payment recipient and cancellation conditions. Ask us to clarify anything important before accepting or paying. Availability may change until the provider confirms the reservation.
A request, shortlist, payment screenshot or automated receipt is not a provider confirmation. Keep the provider’s booking reference and the written conditions accepted for your stay.
5. Payments, changes and cancellations
Use the payment channel identified in the proposal. Do not send full card details through an initial enquiry. Changes and cancellations are subject to the conditions of the service booked and the provider’s response. Contact hello@chasqui.travel with your reference so the team can help coordinate the next step.
We explain the responsibilities of Chasqui and the provider for each arrangement. These terms do not remove rights that applicable law gives you.
6. Information, photographs and support
Opening arrangements, prices and access can change. Sources and review dates help you judge the information; reconfirm the details that matter for your travel date. Property photographs show the category or setting described, not an assigned unit unless explicitly confirmed. Conceptual illustrations are identified and do not verify a business’s facilities.
Human support depends on the team’s availability. We will explain the next step in an active request. Access to this website does not imply an autonomous booking agent or guaranteed round-the-clock human response.
7. Adults and personal information
An adult must make the enquiry and approve arrangements. We do not create accounts or personal agent profiles for minors. Share only the information necessary for the request; avoid passport details, card numbers or medical records in an initial enquiry. Our Privacy Policy explains how we use contact information and messages.
8. Questions or a service problem
Write to hello@chasqui.travel or contact +51 994 885 216 with your reference and the issue. Tell us promptly about a change affecting a service so it can be reviewed with the relevant provider.